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Privacy Policy

A Privacy Policy is a legal document that explains how your business collects, uses, manages, and protects the personal information of your customers.

 

For Ivy and Elik, this is especially important because you are handling names, addresses, and phone numbers for shipping, and using third-party systems like Morning and Grow for payments.

Here is a drafted Privacy Policy tailored to your specific setup:

 

Privacy Policy: Ivy and Elik

At Ivy and Elik, owned by Elinor Kent, we value your privacy and are committed to protecting your personal data. This policy outlines how we handle your information when you visit our site or make a purchase from our studio in Balfuria.

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1. Information We Collect

When you interact with our business, we may collect the following information:

  • Personal Identifiers: Name, email address, and phone number.

     

  • Shipping Information: Your physical address for delivery.

  • Transaction Details: Records of the products you purchased (but not your credit card numbers).

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2. How We Collect Your Information

We collect data when you:

  • Place an order through our website.

     

  • Contact us via WhatsApp or email for a custom order or pickup in Balfuria.

  • Sign up for our newsletter or updates.

 

3. Third-Party Service Providers

To provide a seamless service, we share necessary data with trusted partners:

  • Payment & Billing: We use grow for secure payment processing and morning for digital receipts. These companies have their own strict privacy policies and are PCI-compliant.

  • Shipping Carriers: Your name, address, and phone number are shared with our couriers to ensure your package arrives at your door.

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4. How We Use Your Information

We use your data strictly for:

  • Processing and fulfilling your orders.

  • Sending you digital receipts via morning.

  • Communicating regarding delivery or pickup from Hagafen Road 17, Balfuria.

  • Internal bookkeeping and tax compliance as an Osek Patur.

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5. Data Security

We take your security seriously. While we use encrypted systems (SSL) on our website, please remember that no method of transmission over the internet is 100% secure. We do not store your credit card information on our own servers.

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6. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.

  • Request that we correct or delete your personal information (subject to Israeli tax record-keeping laws).

  • Opt-out of any marketing communications at any time.

     

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7. Cookies

Our website uses "cookies" to enhance your browsing experience, remember your cart items, and analyze site traffic. You can choose to disable cookies in your browser settings.

 

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8. Contact Us

For any questions regarding your privacy, please contact:

  • Privacy Officer: Elinor Kent

  • Address: 17 Hagafen Road, Balfuria, Israel

  • Phone/WhatsApp: +972 52-588-5718

  • Email: kentelinor@gmail.com

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